These terms and conditions outline the rules and regulations for the use of Leadpro Systems’s Website, located at https://leadproltd.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Leadpro Systems if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:

“Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of South Africa. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Company Information

This website is owned and operated by Leadpro Systems (Pty) Ltd, a company registered in the Republic of South Africa.

- Company registration number: 2026 / 737120 / 07

- Registered business address: 90 6th Street, Menlo Park, Pretoria

- Company director(s): Jean-Pierre Roux

- Country of registration: South Africa

- Website: https://leadproltd.com/

- Customer support email: [email protected]

- Telephone: +27 60 018 9084

Services and Agreements

Leadpro Systems provides digital business services, including Customer Relationship Management (CRM) systems, AI-powered assistants, business automation, digital marketing, reputation management, and related consulting and implementation services.

The specific services, deliverables, pricing, setup requirements and service periods are detailed in the customer's accepted quotation, order form, proposal or service agreement.

Where service-specific terms apply, these will be communicated before purchase and will form part of the customer's agreement with Leadpro Systems. Nothing in those terms limits any rights that cannot lawfully be excluded.

Pricing and Payments

All prices, including applicable taxes, setup fees, recurring charges and additional costs, will be disclosed to customers before payment.

Payments may include once-off consultation or setup fees, monthly recurring service fees, or other charges specifically agreed with the customer.

The applicable transaction currency will be clearly indicated before payment. South African payments are generally processed in South African Rand (ZAR), unless another supported currency is expressly offered.

Online payments are processed through authorised payment service providers.

Where customers authorise recurring payments, the amount, billing frequency, start date and any applicable minimum duration will be communicated before the subscription is activated. Recurring payments will be processed in accordance with that authorisation.

Delivery and Fulfilment Policy

Leadpro Systems primarily supplies digital products and services. No physical goods are shipped unless expressly agreed in writing.

Services are delivered electronically, through online platforms, remote consultations, digital reports, account provisioning, system configurations, software access, or other agreed methods.

Following confirmation of payment, we will provide onboarding instructions or confirm the implementation schedule. Delivery and activation dates depend on the services purchased and will be communicated in the applicable quotation, service agreement or onboarding correspondence.

Implementation may depend on customers providing required information, documentation, account access, permissions or third-party approvals. Delays caused by outstanding customer requirements may affect the agreed implementation timeline.

Where delivery cannot take place within the agreed timeframe, we will notify the customer and discuss a revised date or an appropriate remedy, subject to applicable law.

Cancellation Policy

Leadpro Systems offers both once-off and recurring services.

Monthly services are generally provided on a month-to-month basis unless a different minimum contractual period has been expressly agreed before purchase.

Customers may request cancellation by emailing [email protected] and providing sufficient information to identify their account and service.

For month-to-month services, cancellation requests received before the next scheduled billing date will prevent future renewals, subject to any agreed notice period and applicable law.

Unless otherwise agreed, cancellation takes effect at the end of the current paid service period. Earlier termination of service access may be arranged by agreement.

Fees already incurred for services delivered, completed work, or agreed third-party expenses remain payable, except where applicable law or the specific service agreement provides otherwise.

We will confirm cancellation and its effective date in writing.

Refund Policy

Refund eligibility depends on the service purchased, the extent of work already performed, any applicable service-specific guarantee, and the customer's rights under applicable law.

Once-off consultations, setup services and completed digital work are generally non-refundable once the agreed services have been delivered or the applicable work has commenced, except where a refund is required by law or an agreed guarantee.

Monthly subscription fees for service periods already provided are generally not refundable on a pro-rata basis unless expressly agreed or required by law.

Where services have not been supplied as agreed, a payment has been made in error, or the customer is entitled to a refund under applicable law or an agreed guarantee, Leadpro Systems will assess the request and provide the appropriate remedy.

Any specific money-back guarantee advertised or agreed by Leadpro Systems, including guarantees applicable to qualifying strategy sessions, will be honoured in accordance with that offer.

Customers may submit refund requests to [email protected], including their business name, payment date, payment reference and reason for requesting a refund.

We will review requests and communicate the outcome in writing. Approved refunds will be submitted for processing promptly and within applicable statutory deadlines. The time taken for funds to reflect may depend on the payment provider and receiving bank.

Where practical, refunds will be processed through the original payment method.

Consumer Rights

Nothing in these Terms & Conditions excludes or limits rights provided under applicable South African consumer protection legislation.

Where the Electronic Communications and Transactions Act, 2002 applies, qualifying consumers may have a statutory seven-day cooling-off right for electronically concluded service agreements, subject to the exceptions provided by the Act, including where services commenced with the consumer's consent before expiry of the cooling-off period.

Any legally required cancellation, refund or other consumer remedy will take precedence over a conflicting provision in these terms.

Payment Security and Privacy

Payments made through PayFast are processed using PayFast's secure payment infrastructure.

When customers use PayFast's hosted payment facilities, their payment card information is entered through the payment provider's secure environment.

Leadpro Systems does not require customers to send full payment card details through email, WhatsApp or ordinary website enquiry forms.

Customer information is handled in accordance with applicable data protection legislation, including South Africa's Protection of Personal Information Act (POPIA).

For information about our handling of personal information, please review our Privacy Policy at https://leadproltd.com/privacy-policy.

Customer Support and Disputes

For questions regarding payments, billing, cancellations, refunds or service delivery, customers may contact Leadpro Systems at [email protected] or +27 60 018 9084.

We encourage customers to contact us directly so that we can investigate and attempt to resolve concerns promptly.

These Terms & Conditions are governed by the laws of the Republic of South Africa, without limiting any mandatory rights or protections applicable to customers in other jurisdictions.

Cookies

We employ the use of cookies. By accessing Leadpro Systems, you agreed to use cookies in agreement with the Leadpro Systems’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Leadpro Systems and/or its licensors own the intellectual property rights for all material on Leadpro Systems. All intellectual property rights are reserved. You may access this from Leadpro Systems for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Leadpro Systems. Sell, rent or sub-license material from Leadpro Systems. Reproduce, duplicate or copy material from Leadpro Systems. Redistribute content from Leadpro Systems.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Leadpro Systems does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Leadpro Systems, its agents and/or affiliates.

Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Leadpro Systems shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Leadpro Systems reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so; The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party; The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy; The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity. You hereby grant Leadpro Systems a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies; Search engines; News organizations; Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources; dot.com community sites; associations or other groups representing charities; online directory distributors; internet portals; accounting, law and consulting firms; and educational institutions and trade associations. We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Leadpro Systems; and (d) the link is in the context of general resource information. These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Leadpro Systems. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or By use of the uniform resource locator being linked to; or By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of Leadpro Systems’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury; limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

Information published on this website is provided for general informational purposes. Paid products and services are governed by the applicable service agreement and the purchase, cancellation, refund and delivery provisions of these Terms & Conditions. Nothing in this disclaimer excludes rights or remedies that cannot lawfully be excluded.